Privacy policy

Store Policies

At Distribution M3, we want ordering to be simple, clear, and reliable. Please review our store policies before placing an order. These policies explain how we handle returns, refunds, shipping, privacy, and website terms.


Privacy Policy

Information We Collect

When customers visit our website, place an order, submit a quote request, or contact us, we may collect information such as name, business name, email address, phone number, billing and shipping address, order details, payment-related information, messages or quote request details, and website usage information through cookies or analytics.

How We Use Information

We use customer information to process orders, prepare pickups and deliveries, respond to questions, provide quotes, send order updates, improve our website and customer service, and communicate about products, services, or promotions if the customer has agreed to receive them.

Payment Information

Payments may be processed through secure third-party payment providers. Distribution M3 does not store full credit card details on its own systems.

Sharing Information

We may share necessary information with service providers that help us operate our business, such as payment processors, shipping or delivery providers, website and ecommerce platforms, email or communication tools, professional advisors when required, or government, legal, or regulatory authorities when required by law. We do not sell customer personal information.

Cookies and Website Analytics

Our website may use cookies, analytics tools, or similar technologies to improve the shopping experience, understand website traffic, and support online advertising. Customers may be able to manage cookies through their browser settings.

Customer Rights

Customers may contact us to request access to their personal information, ask for a correction, or ask questions about how their information is used.

Privacy Contact

For privacy-related questions, customers can contact Distribution M3 at support@distributionm3.com.


Terms & Conditions

Website Use

By using the Distribution M3 website, customers agree to use the website for lawful purposes and in a way that does not interfere with the operation, security, or availability of the website.

Product Information

We do our best to provide accurate product names, descriptions, photos, pricing, quantities, and specifications. However, product packaging, availability, and details may vary. Customers should review product information carefully before purchasing.

Pricing

Prices are subject to change without notice. Bulk pricing depends on product quantity, stock availability, order size, and delivery location. Mandatory fees should be clearly shown before checkout, except applicable taxes or charges required by law.

Orders

Submitting an order does not always guarantee acceptance. Orders may be reviewed for stock availability, pricing errors, payment confirmation, delivery availability, or other order issues. If there is a problem with an order, Distribution M3 will contact the customer as soon as possible.

Product Suitability

Customers are responsible for making sure a product is suitable for their intended use. Disposable gloves, cleaning products, paper products, and business supplies should be used according to their labels, packaging, instructions, and intended applications. Unless clearly stated and supported by proper documentation, products should not be assumed to be medical-grade, chemical-resistant, disinfecting, or suitable for specialized uses.

Limited-Stock Products

Some products may be limited-stock or liquidation-style deals. These products may not be restocked once sold out.

Limitation of Liability

Distribution M3 is not responsible for indirect losses, misuse of products, improper storage, improper handling, or use of products outside their intended purpose.

Changes to Policies

Distribution M3 may update these policies from time to time. Updated policies will be posted on the website.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +1 514-212-2281 or email us at support@distributionm3.com or contact us at Distribution M3, 5720 Ch Saint François, Saint Laurent QC H4S 1B5, Canada.

Privacy Officer / Person Responsible for the Protection of Personal Information

Distribution M3 has designated a person responsible for the protection of personal information.

Privacy Officer

Distribution M3

Email: support@distributionm3.com

Questions, requests for access or correction, or privacy-related concerns may be sent to the email address above.