Frequently Asked Questions

Have questions about ordering, pickup, delivery, bulk pricing, or product availability? We’re here to help. Below are some of the most common questions customers ask about Distribution M3.

Distribution M3 is a family-run local supplier offering everyday essentials, business supplies, bulk deals, and limited-time products at better prices. We serve homes, businesses, restaurants, offices, cleaning companies, shops, garages, daycares, and local organizations.

We carry a growing selection of practical everyday products such as garbage bags, disposable gloves, paper towels, toilet paper, facial tissues, cleaning products, business supplies, seasonal items, and limited-time deals. Our main focus is on products that families and businesses already use every day.

Yes. We sell to both individual customers and businesses. Customers can purchase single items, cases, multi-packs, or contact us for larger quantity pricing. Businesses can also request custom bulk pricing or recurring supply orders.

Yes. Bulk pricing is available on select products depending on quantity, product type, and stock availability. For the fastest quote, message us on WhatsApp with the product needed, quantity needed, and pickup or delivery location. Customers can also fill out our Bulk Pricing form and we will reply as soon as possible.

You can request bulk pricing in two ways: message us directly on WhatsApp or fill out the Bulk Pricing form on our website. Please include the product, quantity, and pickup or delivery location so we can provide the most accurate quote.

Distribution M3 is located at 5720 Chemin St François, Saint-Laurent, QC H4S 1B5. Local pickup is available by appointment only. Please contact us and wait for confirmation before visiting.

Yes. Local delivery may be available depending on the order size, location, and schedule. Delivery options and fees may vary. For bulk or business orders, contact us with your location and quantity needed.

Shipping options may be available for select products. Some items may be pickup or local delivery only, especially large cases, bulky items, liquid cleaning products, or products that require special handling. Shipping availability will depend on the product, quantity, and destination.

No. Some products are limited-stock deals and may not be restocked once sold out. Because we offer both regular essentials and limited-time deals, product availability can change quickly. We recommend contacting us before placing a larger order.

Products may be reserved once payment or order confirmation is completed, depending on the item and quantity. For bulk orders, we recommend contacting us directly so we can confirm stock before reserving or preparing the order.

Payment options may include online payment, e-transfer, credit card, debit card, or other approved payment methods depending on the order type. The website checkout and customer service team will confirm available payment options.

Returns may be accepted on eligible unopened and unused items in original packaging, within the return period listed in our Return & Refund Policy. Certain items may be final sale, including opened hygiene products, opened disposable gloves, opened cleaning products, clearance items, special orders, and limited-stock deals.

Please contact us as soon as possible with your order number, photos, and a description of the issue. If the mistake is on our end or the product arrived damaged, we will review the situation and work with you to make it right.

Unless specifically stated on the product page and supported by proper documentation, our gloves should be considered general-use disposable gloves. They are not recommended for acetone, strong solvents, harsh chemicals, or heavy-duty chemical protection unless the product specifically says it is suitable for that use.

Yes. Recurring supply orders may be available for select regularly stocked products. Contact us with the products, quantities and preferred frequency, and we’ll confirm availability and pricing.

Distribution M3 serves customers across Greater Montréal. Local pickup is available by appointment from our Saint-Laurent location, and local delivery is available for eligible addresses within our delivery area. Larger business orders outside our standard area may be considered depending on the products, quantity and destination.